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Company prefers not to disclose
Operations & Customer ServiceOther Customer Service Positions
Full-Time · On-site
Minimum Bachelor’s Degree
3 - 5 years of experience

Job Requirements

On-site
3 - 5 years of experience
Minimum Bachelor’s Degree
Female only

Skills

Customer Service

Problem Solving

Communication Skills

Customer Support

Customer Relationship Management

Job Benefits

Perform Bonus

This job post is managed by

TR
Team Recruitment Brothnco

Job description for Customer Experience at PT Nutrisi Asia Mandiri (Broth & Co)

Job Description - Customer Experience

  1. Menghubungi customer yang telah melakukan pembelian rutin.
  2. Menggali pengalaman customer setelah mengonsumsi produk.
  3. Mengumpulkan testimoni customer.
  4. Mengajak customer memberikan Google Review
  5. Menjalin hubungan baik dengan customer loyal.
  6. Mengidentifikasi customer yang berpotensi menjadi talent untuk kebutuhan konten.
  7. 7. Mengumpulkan feedback customer terkait produk dan layanan.
  8. Menyampaikan insight dan feedback customer kepada manajemen.
  9. Memberikan informasi produk dan menjawab pertanyaan customer melalui WhatsApp maupun saat shooting.
  10. Mengelola interaksi customer melalui Instagram Brothnco.
  11. Menyusun laporan bulanan terkait aktivitas, feedback, keluhan, dan tindak lanjut customer
About the company
PT Nutrisi Asia Mandiri (Broth & Co)
PT Nutrisi Asia Mandiri (Broth & Co)
Consumer Goods
51 - 200 employees

Premium Organic Bonebroth Healing food for daily nutrients. Produce premium quality from clean, hygiene, organic ingredients.

Office address

Ruko Sedayu City Blok SCBSB No. 30, Sedayu City, Cakung Bar., Kec. Cakung, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13920

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Customer Experience

PT Nutrisi Asia Mandiri (Broth & Co)