Job description for Customer Experience Specialist (CES) at NS TRADE
About the Role
We’re looking for a Customer Experience Specialist who’s passionate about helping people and creating memorable client journeys.
You’ll be the go-to person for our community — answering questions, solving problems, and making sure every client feels seen, heard, and supported.
Everything is done online, so you can work flexibly from anywhere while being part of a fast-growing digital company.
What You’ll Do
- Communicate with clients via WhatsApp, email, or social media in a warm and professional way.
- Handle inquiries, complaints, and feedback with empathy and quick solutions.
- Work closely with sales and marketing teams to ensure a smooth client experience.
- Update client data, feedback, and progress reports in our internal system.
- Maintain a positive brand image and represent our company culture in every interaction.
- Continuously improve customer processes and suggest creative ideas for engagement.
What We’re Looking For
- Min. SMA/SMK, D3/S1 preferred.
- Excellent communicator — friendly, patient, and problem-solver.
- Comfortable with tools like Google Workspace, CRM, and WhatsApp Business.
- Strong sense of responsibility and empathy for clients.
- Team player with a growth mindset — willing to learn and adapt fast.
- Fresh graduates are welcome!
What You’ll Get
- Competitive base salary + performance bonus.
- Flexible work setup (fully online).
- Supportive team and collaborative culture.
- Training in communication, client management, and digital tools.
- Real career growth in a dynamic company environment.
✨ If you love connecting with people, solving problems, and making customers happy — this role is for you.
Application
Interested candidates may apply through the following recruitment form: bit.ly/NSHiring2026
