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Customer Experience Manager

IDR7,000,000 - 11,000,000/Month
Full-Time · On-site
Minimum Associate Degree
3 - 5 years of experience
Posted 17 days agoUpdated 17 days ago

Job Requirements

On-site
3 - 5 years of experience
Minimum Associate Degree
Female only

This job post is managed by

WV
Wulan VNT Networks
Online 20 hours ago

Skills

Job description for Customer Experience Manager at PT Jaringan VNT Indonesia

Requirements:
* Bachelor's degree in Business, Marketing, or related field.
* Proven leadership experience in customer experience or a related role.
* Excellent communication and relationship-building skills.
* Proficient in data analysis and feedback tools.
* A strong understanding of the needs of the hospitality industry.

Responsibilities:
* Lead and mentor the Customer Experience team to ensure effective performance and goal alignment.
* Retain and upselling services to existing customers.
* Build and maintain strong relationships with key customers, focusing on the hospitality industry.
* Oversee customer insights research and segment profiling to enhance engagement strategies.
* Design and execute surveys, analyze feedback, and implement action plans for improvement.
* Ensure accuracy and optimization of the customer database for better personalization.
* Proactively address customer needs, ensuring satisfaction and long-term loyalty.
* Monitor customer satisfaction KPIs and report insights to senior management.
About the company
PT Jaringan VNT Indonesia
Information Technology and Services
VNT NETWORKS focuses on optimizing, managing and securing mission-critical IT services for the enterprise. We earned great reputation for outstanding customer service and its suite of online products and services to facilitate a safe and secure Internet experience.
Our goal is to deliver the highest-quality connectivity and content products, best-in-class service and support, minimal online intrusions and customizable features for the best product experience regardless of access type, speed or location.
Our innovative approach and product-firsts have propelled the platform to the forefront of the Cloud contents industry and enabled us to provide our customers and partners with exceptional business value. With rich backgrounds in cloud contents, hospitality manage services, SaaS, signage solution, web content and channel distribution, the result is a rich portfolio of products and services that we believe will outperform your expectations, while delivering a commercial balance between advanced technology and business value.

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Customer Experience Manager