CUSTOMER EXPERIENCE - JAKARTA SELATAN

Mitracomm Ekasarana (Head Office Jakarta)

Rp5,600,000 - 5,800,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

This job post is managed by

Mitracomm Ekasarana

Premium Employer

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Job Benefits

Work Insurance

Health Insurance

THR

Job description for CUSTOMER EXPERIENCE - JAKARTA SELATAN at Mitracomm Ekasarana (Head Office Jakarta)

Tanggung Jawab Utama

Memberikan layanan pelanggan melalui telepon, email, dan saluran komunikasi lainnya
Menangani berbagai pertanyaan, keluhan, dan permintaan terkait produk dan layanan asuransi
Memastikan kepuasan pelanggan dengan menyelesaikan masalah dengan efisien dan profesional
Mengumpulkan umpan balik dari pelanggan dan memberikan masukan untuk peningkatan layanan
Mematuhi prosedur dan kebijakan perusahaan dalam memberikan layanan pelanggan

Kualifikasi

Pendidikan minimal D4/S1 semua jurusan
Pengalaman minimal 1 tahun di bidang layanan pelanggan (call center / customer servce / live chat / email)
Kemampuan komunikasi verbal dan tertulis yang baik
Bersedia bekerja dalam shift dan join secepatnya

Interview process

Mitracomm Ekasarana (Head Office Jakarta)

Outsourcing/Offshoring

5001 - 10,000 employees

PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has three divisions.

MitraComm Ekasarana Channel Solution, a technology service provider and systems integrator specializes in electronic transaction services, provides various channel solution services such as; electronic voucher reload, SMS & Messaging gateway, SMS/Mobile Banking solutions, includes e-payment and auto-access to the financial industry.

Office address

Jl Dr Ide Anak Agung Gde Agung Kav E.3.2 No 1 , Gedung The East, Jakarta Selatan

Glints Safety Tips

Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.

Learn More