Job description for Customer Experience Intern at SPUN (PT Solutopia Untuk Nusantara)
We’re looking for a Customer Experience (CX) Intern to help enhance our customers’ journey and strengthen the operational backbone of our service. You’ll be working closely with the CRM and Concierge teams to manage customer data, handle inquiries, and uncover insights that improve satisfaction and service quality. This role is ideal for someone who enjoys communication, data organization, and building meaningful customer relationships in a dynamic startup environment.
This role requires a balance of passion in communications, data analytical, and problem-solving skills.
Working Conditions
Role type: Internship, minimum of 3 months period, open to full-time conversion
Working location: Jakarta, Indonesia (WFO on Tue–Thu, WFA on Mon & Fri)
Key responsibilities
1. Customer Support & Communication
- Act as the main point of contact for SPUN’s customers.
- Ensure smooth, timely, and professional communication across various channels.
- Support CRM and Concierge teams in handling customer inquiries and requests.
2. Service & Information Management
- Publish new services and ensure accurate, updated service information.
- Maintain up-to-date data from embassies and visa centers.
- Ensure the quality and accuracy of all customer-facing information.
3. Data Management & Reporting
- Maintain organized customer databases and communication records.
- Support reporting activities and help identify insights to improve customer satisfaction.
Qualifications
- Final-year student or fresh graduate (preferably Marketing, Business, Tourism, Hospitality or related fields).
- Strong interest in customer experience and data management.
- Tech-savvy with the ability to quickly adapt to new systems or tools.
- Fluent in English (both written and spoken) for communication with global clients.
- Highly proactive, detail-oriented, and a strong team player.
- Able to work effectively in a fast-paced and collaborative environment.
What you will learn
- Hands-on experience in customer relationship management and data analysis.
- How to deliver excellent customer service and optimize operational workflows.
- Insights into cross-functional collaboration between CRM, Concierge, Operations and Product teams.
- Deep understanding of visa policies, embassies, and visa center operations.
