Job description for Customer Experience & Mascot Representative at PT Polyland Group Indonesia
At Butter baby, we're more than just a dessert brand—we create joyful and memorable experiences for our customers. We are looking for an energetic, friendly, and customer-oriented individual to join our team as a Customer Experience & Mascot Representative.
If you enjoy interacting with people, creating positive customer experiences, and bringing fun energy to the brand, we'd love to hear from you!
What You'll Do :
- Welcome and engage customers with a warm, friendly, and professional attitude.
- Provide information about Butterbaby's products, promotions, and brand activities.
- Assist customers with inquiries and ensure an exceptional in-store experience.
- Handle customer feedback and concerns professionally and escalate when necessary.
- Build positive relationships with customers to enhance customer satisfaction and loyalty.
- Perform as Butterbaby's mascot during store activities, special events, promotional campaigns, and brand activations.
- Interact with customers, families, and children to create fun, memorable, and engaging experiences.
- Represent the brand in a positive and enthusiastic manner while maintaining character consistency.
- Ensure mascot costumes and related equipment are maintained in good condition.
- Support marketing activations, store events, grand openings, and community engagement activities.
What We're Looking For
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Minimum 1 year of experience in Customer Service, Guest Relations, Brand Ambassador, Event Crew, Promoter, Retail, F&B, Hospitality, or similar customer-facing roles.
- Fresh graduates with strong communication skills are welcome to apply.
- Friendly, outgoing, energetic, and confident personality.
- Strong communication and interpersonal skills.
- Passionate about customer service and creating memorable customer experiences.
- Comfortable interacting with customers of all group, especially families and children.
- Willing to wear a mascot costume during designated shifts, events, and promotional activities.
- Able to work flexible shifts, including weekends and public holidays.
- Basic English communication skills are a plus.
- Will be Placement at Jakarta Selatan & Jakarta Barat (Mobile outlet)
Join us and help create sweet, memorable experiences for every Butterbaby customer!
