Job Requirements
Skills
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Job description for Customer Engagement at Prosa.ai
Customer Engagement
- Handle customer queries via live chat, whatsapp, email, or phone.
- Provide information & technical assistance to ensure customer onboarding process goes smoothly.
- Resolve customer problems and escalate to higher level if necessary.
- Create and monitor tickets according to support SLA.
- Write updates of FAQ and knowledge-base as customer support guidelines.
- Upsell premium features or promo package to customers
- 1+ year experience as customer success, support, or helpdesk in IT industry, preferably in Software as a Service (SaaS) company
- Max. 28 years old
- Customer-first mindset
- Strong interpersonal and communication skills
- Able to switch between one issue to another with minimum downtime
- Able to show empathy, patience, and stay calm during conversation with customers
- Good computer skills and willingness to learn about technology
- Experience in ticket management platform i.e. Zendesk, Zoho, Hubspot is a plus
- Continuous Learning about Technology, Business, Leadership & Management
- Work with some of the best AI Product Development teams in Indonesia
- Mentoring
- BPJS Kesehatan and BPJS Ketenagakerjaan
- Annual leave
- THR
- Tax Allowance
- Competitive salary
- Able to work remotely
- Flexible time
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