Job description for Customer Care at Bali Direct Store
Job Desc
- Respond to customer questions via telephone, email, SMS, WhatsApp, Instagram, Facebook Messenger and Google reviews, Tawkto App or other social media if added.
- Provide clear information about products, services, company policies and ordering procedures.
- Ensure payments from customers have been paid in full, both by Cash on Delivery and transfer.
- Resolve customer complaints quickly and effectively, finding solutions that satisfy customers.
- Accurately record customer complaints and coordinate resolution with relevant departments.
- Record and report interactions with customers, including issues encountered and actions taken to resolve issues.
- Collecting feedback from customers through various media into a Google Sheet and sharing it with the Director and related teams for analysis and service improvement.
Requirements
- Excellent verbal and written communication skills (In English is preferred)
- Good problem-solving skills.
- Proficient in using computers and customer service platforms (e.g., WhatsApp Business, email, and etc.)
- Placement: Canggu, Badung.
