Job description for Customer Care at Computer Automasi Digital Solusindo
- Maintain positive, emphatetic, and professional attitude toward customers at all times
- Prompt response through emails and phone
- Resolving customer complaints
- Process orders, forms, applications, and requests
- Recordkeeping of customer interactions, transactions, comments, and complaints.
- Coordinating with colleagues
- Provide feedback on the efficiency of customer service process
- Ensure customer satisfaction and provide professional customer support
- Examining customers faulty units and identifying the cause of units breakdowns.
