Customer Care Leader

Pt Super Spring

IDR5,000,000 - 7,500,000/Month

Operations Customer Service Manager

Full-Time · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

Skills

Customer Service

Customer Support

Analytical Skills

Communication Skills

Customer Experience

Problem Solving Skills

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Job description for Customer Care Leader at Pt Super Spring

SUPERSPRING is a Software as a Service (SaaS) company that sells information about transportation management system (TMS) and the hardware product is GPS Tracker.

Work location: Cideng, Gambir, Jakarta Pusat

Function: Customer Care Leader

Responsibilities:

Monitor the Customer Care team's performance in responding to chats, calls, and customer visits.
Track case escalations reported by the team to ensure timely resolution in accordance with applicable SOPs.
Provide training/coaching to staff on products, SOPs, and platforms used by the Customer Care team.
Create and manage the team's shifting schedule.
Prepare and report the team's performance on a daily/weekly basis.

Qualifications:

Having experience as a leader is a plus.
Proficient in Microsoft Office and familiar with basic Excel/GSheets, including pivoting for data analysis in reporting.
Experienced in using Helpdesk/Omnichannel platforms (e.g., Zendesk, Qiscus).
English proficiency is a plus.
Proficient in Microsoft Office Suite and Google Workspace.
Strong organizational, analytical, and problem-solving abilities.

Pt Super Spring

51 - 200 employees

PT Super Spring founded in 2008 focused on GPS Tracker technology and Dashcam. Started with a GPS Navigation product (road directions) which then progressed to a GPS Tracker product (vehicle tracker). Cooperating with map providers: Google Maps and the best operator in Indonesia: Telkomsel. Currently SUPERSPRING has more than 50 branch offices throughout Indonesia with more than 300,000 customers. Various types of customers are served including: retail consumers, rental cars, taxis, airport taxis, application taxis, logistics, tourism buses, ambulances, heavy equipment companies, generator companies (generators), ferry rental companies, banks, insurance, and also to many government agencies. Our Vision:

Our vision:

Becoming the Number 1 GPS Company in Indonesia With an Integrated and Automated System, So It Can Provide Convenience To All Parties, Both Shareholders And Stakeholders

Our Mission:

Building an Ordered, Measurable, and Structured Work System in Every Line
Becoming a Company With a Culture of Continuous Innovation
Providing Complete, Responsive, Fast, and Precise Service
Becoming a company that can improve the standard of living of the parties involved

SUPERSPRING is the winner of the TOP Brand Award (2018-2024) and implements the ISO9001:2015 quality management system.

Office address

SUPERSPRING Building. Cideng Timur No.81, Kelurahan Petojo Selatan Kecamatan Gambir, Jakarta Pusat 10160

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