Job description for Customer Care (Home Care) at PT Mitra Kerja Utama
Qualifications:
- Minimum education: Associate Degree (D3) in one of the following majors: Information Technology, Information Systems, Management, English or Japanese Literature, Communication Science, or International Relations
- Minimum 1 year of experience as a Call Center Agent or Customer Care in the Internet Service Provider (ISP) industry
- Strong understanding of ISP services, including internet installation and wired network systems
- Fluent in English (mandatory), with active and effective communication skills
- Willing to work in a 5-2 shifting (5 working days, 2 days off)
- Placement in Kab. Badung Bali
Job summary:
- Respond to customer inquiries via phone to understand and address their needs, complaints, or other issues related to products or services.
- Respond to and correspond with customers via email to understand and resolve their needs, complaints, or other product and service-related concerns.
- Recommend or promote products and services that best match customer needs by following established sales guidelines and recommendations.
- Participate in training programs and other learning opportunities to enhance knowledge of the company's products, services, policies, and job responsibilities.
