Customer Care Engineer - Telekomunikasi Industri

PT Lotus Lestari Raya

Rp5,700,000 - 6,000,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Associate Degree

1 - 3 years of experience

This job post is managed by

Performa Staffing

Premium Employer

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

20-35 years old

Male only

Job Benefits

Health Insurance

THR

Work Insurance

Job description for Customer Care Engineer - Telekomunikasi Industri at PT Lotus Lestari Raya

Deskripsi Pekerjaan:

- Menangani pertanyaan dan kendala pengguna LMS melalui telepon, email, atau sistem layanan.

- Memberikan panduan dan troubleshooting dasar terkait LMS.

- Membuat dan melakukan follow-up tiket eskalasi masalah teknis.

- Mencatat aktivitas layanan dan membuat laporan harian.

- Memberikan masukan terkait usability dan kendala umum LMS.

Kualifikasi:

- Minimal D3.

- Laki-laki, maksimal 35 tahun.

- Minimal 1 tahun pengalaman sebagai CS Engineer.

- Memahami telekomunikasi, khususnya Fiber Optic, OLT, ONT, dan GPON.

- Berpengalaman menangani customer corporate.

- Bersedia bekerja shifting 24/7, termasuk malam/subuh dan hari libur nasional.

- Bersedia join ASAP.

- Diutamakan domisili Jabodetabek.

Akan ditempatkan untuk FiberStar

Interview process

PT Lotus Lestari Raya

Consumer Services

11 - 50 employees

LOTUS Group provides a wide range of services with passionately dedicated experienced team to continuously making positive impact for the business sustainability.

Our main business units consist of

* Information Technology Contractor & Services

* Graphic Design & Digital Offset Printing Services

* Staffing Agency & Outsourcing Services (for Admin, Sales & Field Engineers)

* Logging Services (for land clearing)

* Costudying, Coworking & Event Space

With supporting business units which are providing:

* Snack & Beverages Services (for private and corporate events)

* Document Shipping & Logistics Services

Office address

Ruko Permata Regency Blok C No.31, Jl. H. Kelik, Desa/Kelurahan Srengseng, Kec. Kembangan, Kota Adm. Jakarta Barat, Provinsi DKI Jakarta, Kode Pos: 11630

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CUSTOMER CARE INTERNET/ PROVIDER

Rp 5.5-5.7Mio

Full-Time

1–3 years

Minimum Bachelor’s Degree

PT KOTAK HIJAU UTAMA

Jakarta Selatan, DKI Jakarta