Make sure you’re applying to a legit company by checking their website and job posts.
Job description Customer Care Coordinator | Taipei PenguinSmart
- Implement, measure, and continually refine customer care system to ensure that clients are delighted by their service experience
- Regularly communicate and interact with customers, improve their compliance with home-based intervention, and assist in solving user problems and needs
- Track user engagement metrics; plan and implement initiatives to improve
- Fulfill tasks set out by supervisor to support needs of various departments
- Drive service renewals and upsells
- 3+ years of experience in customer care, customer support, or account management in an online education or online training organization
- Excellent Mandarin Chinese reading/writing/speaking ability; proficient English
- Previous personal or professional experience supporting consumers in mainland China
- Good communication skills (verbal and written) with ability to persuade and to descalate tense situations.
- Adaptability to startup environment: excellent organization skills, self-management, self-planning, initiative, courage to challenge yourself, self-learning
- Strong professional drive and desire to self-learn; you excel at setting & meeting goals
- Background in medical, education, psychology, and social work
- Previous interaction with special needs children and families
- Previous inside sales or remote case management experience
- Can quickly teach yourself new tools; excellent knowledge of MS Office
- Health, Child development, Early-childhood education, Special Education, Psychology, Sociology.
- Time Commitment: flexible; minimum 20 hours a week to be considered, *hours and schedule are negotiable, but a daily time commitment is strongly preferred
- Compensation: will depend on relevant experience and time commitment; pro-rated annual full time compensation of NTD 400-480K
- Location: Taipei. The candidate will be working closely with teammates distributed across the US, Taiwan, and mainland China.
- Flexible work hours
- Personal development benefits