Customer Accounts

PT. Tiara Hana Indonesia

Company prefers not to disclose

Operations

Full-time

1 - 3 years of experience

Skills

Data Collection

Customer Service Oriented

Good Communication Skills

Job description for Customer Accounts at PT. Tiara Hana Indonesia

About the job
As the Customer Accounts, you will be required to contact customers and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Your communication skills are needed to developing strong relationships with customers with a warm professional manner by putting yourself in their shoes. You have an in-depth understanding to guide customers in a warm, friendly & trustworthy manner in efforts to develop strong customer success.

The role & responsibilities
To ensure a timely process of agreement signing, payment collection, document collection
Provide support and follow up the customers, prepare the agreement, payment reminders, collections, and arranging site visit
Provide financial assistance and solutions to customers who are facing difficulties with continuation of payment
Ensure that all invoicing is efficiently delivered to Customers and that any concerns or changes needed are quickly identified and addressed
Be responsible for overseeing the day-to-day account activities of our customers journey from payment details to managing ROI including updates and deposits
Inventory control and liaising with sales & finance manager on a monthly basis
Interact closely with Senior Finance to ensure timely and accurate postings of Customer payments
Simply empathize by take customers complaints seriously and handle them well that elicits a warm relationship

Skills and Experiences Needed
The ability to make the customers happy and responsive
Strong demonstrated relationship building skills
Deeply understand our business strategies to possess the ability to deliver our business value to the customers
To helping our company in retaining its customers

Expectations of the Job
Always Keen To Learn – You’ll start out in this role with some rigorous training, learning the ins and outs of our business. We need you to really capture our voice, vibe, persona, and quirk so that you can lace our brand all up.
Decision Making – Able to solve problems while exhibiting good judgement.
Communication – Clearly conveys information through a variety of media (verbal, written, e-mail, etc) in a way that engages the audience and helps them understand and remember the message; listen well.

Our Work Culture
Great people make great companies.
We have a team of 35 staff (and growing!) that comes from many varying backgrounds. We believe in having a fair balance between the two: the young-and-energetic and the mature-and-experienced. Our culture nurtures collaboration, innovation and fun. Ultimately, we want to create a working environment that strongly represent the values of family.

PT. Tiara Hana Indonesia

11 - 50 employees

Tiara Hana Indonesia, established in 2012, brings investors the chance to co-own via hotel room sharing, in luxury resorts across some of the most beautiful destinations in Asia. We bring our clients the best opportunities for both investment and lifestyle benefits.

People are at the center of all we do. We're looking for amazing people to join us in making Tiara Hana Indonesia even better. 

MISSION
We are a passionate, ambitious and collaborative team. We are always looking for ways to improve our service and ourselves to encourage a culture of excellence towards greater success.

PROMISE
We create better understanding in luxury resort investment opportunities for our clients and provide quality services to our customers.

VIBE
We innovative and move at a fast pace. 

ESSENCE 
Great people make great companies. We have a team of 30 staff (and growing!) that comes from many varying backgrounds. We believe in having a fair balance between the two: the young-and-energetic and the mature-and-experienced. There’s always something new to learn and something to get inspired.