CS Support

Pt. Idphotobook Mahakarya Produksi

Rp1,800,000 - 2,300,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

Less than a year of experience

This job post is managed by

IDPHOTOBOOK IDPHOTOBOOK

Job Requirements

On-site

Less than a year of experience

Minimum Senior/Vocational High School

Job Benefits

Perform Bonus

Health Insurance

Team-building events

Job description for CS Support at Pt. Idphotobook Mahakarya Produksi

Jobdesk Customer Service Support & Care*

- Merespons chat customer melalui Pancake, WhatsApp, Instagram, dan Facebook.

- Menangani permintaan customer terkait pengiriman foto melalui link, Google Drive, dan media lainnya.

- Melakukan follow up data tidak lengkap dan foto bermasalah hingga selesai.

- Melakukan download dan pengecekan data order serta memantau kode order yang belum selesai.

- Memperbarui status dan memberikan catatan tindak lanjut pada Flow.

- Mendata, memeriksa, dan menangani komplain customer.

- Berkoordinasi dengan tim layouter, produksi, dan ekspedisi untuk menyelesaikan komplain hingga pesanan dikirim ulang.

- Membuat laporan harian terkait komplain dan kendala order.

Kualifikasi

- Pendidikan minimal SMA/SMK sederajat.

- Memiliki kemampuan komunikasi yang baik dan responsif.

- Mampu mengoperasikan komputer, WhatsApp, media sosial, dan Google Drive.

- Teliti dalam memeriksa data, foto, dan file order.

- Memiliki kemampuan problem solving, administrasi, dan follow up yang baik.

- Mampu bekerja sama dengan tim, disiplin, bertanggung jawab, dan berorientasi pada kepuasan customer.

Interview process

Pt. Idphotobook Mahakarya Produksi

Printing

51 - 200 employees

PT IDPhotobook Mahakarya (Known as ID Photobook) is an Indonesian photo printing company, using digital apps as a platform.

Started in a very humble beginning, in the city of Jogjakarta, ID Photobook is a cheerful, crazy, creative and ambitious group that work really hard to pursue their goals.

In 2018 ID Photobook is officially announced as the largest digital photo company in Indonesia and even more ID Photobook also become TOP 5 in South East Asia.

Out-performing thousands of other big printing companies across South East Asia.

Office address

Jalan Parangtritis KM. 4 Bangunharjo, Saman, Samaan, Kec. Sewon, Bantul, Daerah Istimewa Yogyakarta 55187

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