Job description for CS EXPORT IMPORT FREIGHT FORWARDING at PT EMO TRANS INDONESIA
Customer Services and Support Staff Exim (CSSV Exim)
The Opportunity
We are looking for passionate Customer Service Staff and Support Staff (CSSV Exim).
At EMO Trans Indonesia, you will join a dynamic and energetic team of professionals. Your role significantly supports the Team's performance and day-to-day decision-making process in the face of an increasingly competitive market, analytical and sharp Customer Service and Support Staff like you are needed to continuously produce successful business strategies and decisions. Without your talents, the business would not be able to run at full efficiency.
Job Description
Responsibilities :
- Receive and manage shipment instructions from customers.
- Coordinate with customers, overseas agents, carriers, trucking companies, warehouses, and other vendors.
- Review CIPL, HS Codes, shipping documents, and ensure document accuracy.
- Prepare and review BL, AWB, COO/e-COO, LS and other shipping documents.
- Arrange bookings, monitor shipments and follow up until completion.
- Prepare and submit Inward/Outward Manifest through CEISA
- Prepare and submit customs declarations (PIB, PEB, NPE) through CEISA, Siap Terbang, SLIM, or other customs platforms.
- Handle Delivery Orders (DO) with shipping lines and prepare TILA and other port-related documents.
- Coordinate customs clearance, trucking, and delivery operations.
- Provide regular shipment status updates to customers.
- Manage end-to-end export, import, and domestic shipment operations, including troubleshooting and resolving operational issues.
- Maintain proper document filing and coordinate with internal and external parties to ensure smooth operations.
Requirements :
- Minimum Diploma (D3) degree Logistic /Transportation
- Minimum 3 years of experience in Import, Export, and Domestic Freight Forwarding Operations.
- Strong understanding of the end-to-end shipment process, from booking to final cargo delivery.
- Passionate about the Freight Forwarding industry, with a strong willingness to learn and grow.
- Detail-oriented, disciplined, responsible, and able to work independently as well as part of a team.
- Strong analytical and problem-solving skills, with the ability to work effectively under pressure.
- Good command of written and spoken English, especially for communication with customers and overseas agents.
Allowance :
- BPJS Ketenagakerjaan & BPJS Kesehatan
Working Time
08.30 – 17.30 WIB (Monday to Friday)
Job Type : Full-time
Application Question(s):
What are your salary expectations?
Do you speak English fluently both actively and passively?
Education:
D3-S1 Logistics and Transportation (Preferred)
Experience:
Customer Service: 1-2 years (Preferred)
Language:
English (Preferred)
