Job description for CRM Specialist at PT Saka Digital Indonesia (Cave Men's Grooming)
Job Summary:
As a CRM Specialist, you will take a leading role in implementing CRM strategies and coordinating a small team to drive customer engagement and retention. You’ll act as a key liaison between cross-functional teams and ensure smooth execution of CRM initiatives.
Job Description
- Coordinate and support a small CRM team to deliver effective campaigns and projects.
- Lead execution of CRM strategies to improve customer retention and loyalty.
- Monitor and optimize CRM tools and workflows to align with business goals.
- Analyze customer behavior and campaign results to improve effectiveness.
- Collaborate closely with the marketing, sales, and others support team to deliver a unified customer experience to ensure a cohesive approach to customer relationship management.
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in CRM management, with a minimum of 1 year of experience.
- Strong understanding of CRM tools and data-driven decision-making.
- Analytical mindset with the ability to translate data into actionable strategies.
- Proven ability to handle and motivate a team.
