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Job description CRM Special Project Associate Ruangguru
- Develop CRM initiatives and analysis to increase user engagement, conversion, and retention.
- Collaborate with different stakeholders to identify the business problems, understand project requirements, define the project use cases and project scope in terms of CRM perspectives.
- Liaise with tech and data team for any improvement projects or ticketing requests.
- Establish a monitoring dashboard for a company or CRM related matrices, such as conversion rate, engagement rate, etc
- Establish end to end tracking system for campaign attribution monitoring and analysis
- Design, execute and analyze experimentation for campaign optimization
- Handle special tasks/development/project related to CRM
- Minimum Bachelor Degree (Major in Mathematics, Pure Science, Statistics or Computer Science is a plus)
- Expert in Excel and Spreadsheet Experience in SQL Query and Google Data Studio is a plus
- Thorough and careful
- Ability to adapt to a changing plan and handle multiple priorities
- Responsible for every task assigned to Good initiative and analytical skills