Job description for CRM Officer at KOI Group
Key Responsibilities
- Proactively follow up with existing customers to encourage repeat purchases and build long-term customer relationships.
- Identify repeat order opportunities based on customer purchase history, preferences, and upcoming occasions.
- Reactivate inactive customers through personalized outreach and relevant offers.
- Maintain customer records and follow-up activities in coordination with the CRM Supervisor.
- Monitor repeat order performance and contribute to achieving customer retention and revenue targets.
Requirements
- Diploma / Bachelor Degree in communication, marketing, management or other relevant courses.
- Minimum 1 year of experience in CRM, customer relations, telesales, sales, or a related field.
- Strong communication and interpersonal skills, with the ability to build customer relationships through personalized communication.
- Proactive, organized, and comfortable with sales-oriented follow-ups.
- Proficient in Microsoft Excel or Google Sheets; experience with CRM tools is a plus.
