Costumer Success Executive
Company prefers not to disclose
Contract · On-site
Minimum Associate Degree
1 - 3 years of experience
This job was closed
Job Requirements
On-site
1 - 3 years of experience
Minimum Associate Degree
Skills
Customer Experience
Google Sheets
Client Services
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Job description for Costumer Success Executive at 99 Group
Responsibilities:
- Member account activation after the sale is complete.
- Activate the depth product after the sale is complete.
- Follow up on customer data that has remaining product depth quotas.
- Contact customers via phone or WhatsApp to use their Depth Product before the validation period expires.
- Keep records of customer interactions, customer accounts requests, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage with customers.
Qualifications:
- Proven customer support experience as a Client Service Representative at least 2 years.
- Track record of over-achieving targets.
- Strong phone contact handling skills and active listening.
- Ability to remain calm and respond positively and effectively to every situation.
- Ability to always actively looking for ways to solve problems with a customer orientation mindset.
- Excellent communication and presentation skills.
- Able to adapt and work at a dynamic pace, able to multitask, prioritize, and manage time effectively.
- Able to do simple data processing and documentation.
- Candidate must possess at least a Diploma Degree in any field.
About the company
“WHAT WE DO IS MORE THAN JUST A JOB, IT IS A MISSION”
Property is the single largest financial decision anyone would make in their lifetime, and, on average, it accounts for over half of the assets of most families. It is how most people accumulate wealth, for their children, for healthcare, for retirement. More importantly, it is where one grow their family and build their career.
99.co’s mission is to use technology, design and data, to help the 99% make the best decision when finding a home.
By providing the largest set of listings in the market, and designing easy beautiful tools and synthesizing data to help property seekers search for, learn about, sieve through and compare thousands of potential options, 99.co help to make that journey reliable, easy and trustworthy.
To put it simply, 99.co mission is to be – Your Way Home.
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