Job description for Contract and Portfolio Manager at PT. ARSA Manajemen Fasilitas (ARSA Indonesia)
Job Description
1. Manage client contracts for facility management services, including cleaning, security, MEP Staff, and other integrated facility services.
2. Oversee a portfolio of client accounts and ensure service delivery meets contractual obligations, client expectations, and agreed Service Level Agreements (SLAs).
3. Monitor manpower fulfilment, operational performance, service quality, and compliance with contract requirements across client sites.
4. Build and maintain strong relationships with clients to ensure satisfaction, address complaints, and support contract retention and renewal.
5. Coordinate with Operations, Human Resources, Finance, Procurement, and other internal teams to ensure effective service delivery and contract implementation.
6. Monitor contract profitability, manpower costs, operational budgets, and resource allocation to achieve business targets.
7. Review contract terms, identify commercial and operational risks, and ensure compliance with company policies and applicable regulations.
8. Evaluate Key Performance Indicators (KPIs), conduct contract performance reviews, and prepare periodic reports for management.
9. Identify opportunities for account growth, contract extensions, service improvements, and additional facility management services.
Qualifications
- Bachelor's degree in Management, Business Administration, Engineering, or a related field.
- Minimum 5 years of experience in contract management, account management, operations management, or portfolio management.
- Experience in facility management, property management, building operations, or integrated service outsourcing is highly preferred.
- Familiar with facility management services, including cleaning, security, technical maintenance, and manpower outsourcing.
- Strong understanding of contract administration, SLA/KPI monitoring, service quality control, and client relationship management.
- Good financial and commercial understanding, including contract budgeting, cost control, manpower planning, and profitability analysis.
- Excellent leadership, negotiation, communication, and stakeholder management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficient in Microsoft Office, particularly Excel, and capable of preparing operational and commercial reports.
- Willing to travel to client sites as required.
Benefits
- Competitive salary package.
- BPJS Kesehatan and BPJS Ketenagakerjaan.
- Career development and advancement opportunities.
- Exposure to diverse facility management operations and corporate client portfolios.
- Collaborative and professional working environment.
- Performance-based incentives, subject to company policy.
