Job description for Content Moderator at Gear Inc. Indonesia
About the job
Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.
Responsibilities:
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
- Review all user-generated content on your platform, including text chats, images, videos, and comments.
- Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
- Manages content safety for short-video products to ensure compliance with legal standards.
- Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
- Manages and addresses inappropriate content reports, applies company policy.
- Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
- Perform audit of contents received for sharing on social media uploads
- Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
- Review and update content on popular social media platforms
- As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
Benefit:
- Attractive basic salary
- Allowance (attendance, transportation, overtime, and public holiday)
- Mental Health Care service (on site Psychologist and mental health application)
- BPJS Kesehatan
- BPJS Ketenagakerjaan
- Private Health Insurance
- Monthly internal events
- Paid leave
- Career path
Key skills and experience:
- Enjoys spending time watching social media feed (is an advantage)
- Capable of withstanding potentially sensitive contents
- English communication skill (B2 Results) + good verbal communication
- Content moderation or BPO work experience is a plus
- Fresh graduates from all majors are welcome (minimum D3)
- Able to start working immediately
- Willing to work on weekend and public holiday
- Able to work on shifting schedules including night shifts
- Willing to be placed in Denpasar, Bali (Full WFO)
Working Environment
- International, fun, and professional working environment:
- Working closely with experienced foreign experts;
- Free drinks (coffee, mineral water, etc.)
- Training and career development opportunities;
- Sport activities and game room.
Working Location: Imam Bonjol No 502, West Denpasar, Bali