Contact Center Staff

Pt. Cemerlang Multimedia

Rp5,100,000 - 5,400,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

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Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

24-30 years old

Job Benefits

THR

Career Path

Training/Certification

Work Insurance

Health Insurance

Job description for Contact Center Staff at Pt. Cemerlang Multimedia

Requirements:

Max. 30 years od
Min. education S1
Have experience in related field
Able to use Ms. Office
Able to work shifting & under pressure
Physically & mentally healthy
Good at communication & complain handling

Job Description:

1. Handling inquiry, request and complaint from existing or non-customer via walk-in channel, call-in channel, email, website, WhatsApp and social media

2. Provide information as customer needs and assigned to related division if needed according to the type of the information, report using the MIS system

3. Check and monitor all the customer’s request that has been recorded in MIS system every day to received information and/or solution from related division

4. Closed and ensure that the information has been delivered to customers once the problem has been solved

5. Conducts surveys to customers regarding services and products according to company needs (after call, etc.)

Interview process

Pt. Cemerlang Multimedia

Telecommunications

501 - 1000 employees

PT Cemerlang Multimedia (Megavision) adalah perusahaan yang bergerak di bidang jasa telekomunikasi Kabel TV & Internet. Megavision berdiri pada tanggal 14 Mei 2001, berkantor pusat di Jl. Karang Layung No.27 Sukajadi Bandung.

Megavision telah berkembang ke wilayah Bogor. Dalam waktu dekat akan mengembangkan jaringannya ke Semarang, Malang, Medan, Bekasi, Depok, Balikpapan, Palembang, dan kota lainnya di Indonesia.

Dengan menggunakan teknologi Fiber To the Home yang memberikan pelayanan akses internet yang cepat dan video (tv kabel) kepada pelanggan dalam satu infrastruktur.

Office address

Jl. Karang Tinggal No.27 Bandung

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