Contact Center Agent (Tangerang)
Job Requirements
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Skills
Job description for Contact Center Agent (Tangerang) at PT Visionet Data Internasional
Deskripsi Pekerjaan:
- Menjawab panggilan, obrolan, dan balas email
- Menangani pertanyaan pelanggan baik melalui telepon, obrolan, dan melalui email
- Meneliti informasi yang diperlukan menggunakan sumber daya yang tersedia
- Memberikan pelanggan dengan informasi produk dan layanan
- Masukkan informasi pelanggan baru ke dalam sistem
- Tindak lanjuti panggilan pelanggan jika perlu
- Log panggilan lengkap
Kualifikasi:
- Usia maksimal 30 tahun
- Pendidikan minimal D3 dari semua jurusan
- Pengalaman kerja minimal 1 tahun sebagai Contact Center Agent (Inbound, Outbound, Live Chat, Sosmed)
- Mempunyai kemampuan komunikasi lisan dalam Bahasa Indonesia yang jelas dan baik serta Bahasa Inggris (minimal pasif)
- Mempunyai kemampuan komunikasi tertulis dalam Bahasa Indonesia yang baik
- Mampu bekerja di bawah tekanan (dalam menangani keluhan nasabah/customer) dan dapat mengendalikan emosi dengan baik
- Bersedia bekerja secara shift (24/7), (termasuk akhir pekan dan atau hari libur)
- Bersedia bekerja overtime sesuai dengan kebutuhan Pihak Pertama
- Memiliki pengalaman sebagai Contact Center di bidang perbankan
- Bersedia di tempatkan WFO di Tangerang
PT Visionet Data Internasional is the largest total IT Managed Services Company in Indonesia. Offering a nation-wide coverage for more than 200 service points throughout Indonesia. Certificate of ISO 9001:2008 – Quality Management System – Contact Center Services, Certificate of ISO 9001:2008 – Quality Management System – EDC, DSN, IT and Certificate of ISO 27001:2013 – Information Security Management System – Data Center Management (including System Server and Network Managed Services), our focus is in helping and supporting our customers in managing their IT operations and ensuring the optimal performances as well as reliability and effectiveness in day-to-day basis so that our customers can focus in their core business.
Our Vision
Supporting our customers in maximizing technology in order to be more competitive in their respective market
Our Mission
Developing High Value Business portfolio through continuous expansion in the outsourcing business with consistent level of services, cost advantage and technology benefit and flexibility.
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