Consumer Fintech & Merchant Risk Escalation

PT Asia Outsourcing Services

Rp5,729,000 - 6,000,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Customer Service

Call Center

Customer Relationship Management

Customer Support

Problem Solving

Communication Skills

Job Benefits

Transport Money

Health Insurance

Work Insurance

Sales Commission

tunjangan pulsa

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Job description for Consumer Fintech & Merchant Risk Escalation at PT Asia Outsourcing Services

🚀 WE ARE HIRING!

Consumer Fintech & Merchant Risk Escalation

(Customer Service)

📍 Location: Jakarta – Pasaraya

👤 Kebutuhan: 1 Orang

💰 Salary: Rp5.967.205

📄 Kontrak: 6 Bulan

Job Description:

• Menangani customer complaint yang berkaitan dengan risk escalation pada Consumer Fintech & Merchant.

• Menganalisis dan menginvestigasi kasus yang dieskalasikan.

• Melakukan tracing transaction history dan gathering evidence.

• Memastikan penyelesaian kasus sesuai SOP.

Requirements:

• Pengalaman 1–3 tahun sebagai Customer Service/Operations.

• Diutamakan pengalaman di Fintech, Banking, E-Wallet, atau Payment.

• Terbiasa menangani complex customer escalation.

• Teliti, analitis, dan mampu mengambil keputusan sesuai SOP.

• Familiar dengan CRM/Ticketing System seperti Salesforce/Zendesk dan Spreadsheet.

• Bahasa Indonesia aktif & functional English.

• Memiliki komunikasi yang baik, empati, integritas, dan emotional resilience.

PT Asia Outsourcing Services

Outsourcing/Offshoring

1001 - 5000 employees

Asia Outsourcing Services (AOS) is a Outsourcing Service Provider led and managed by experienced professionals who were forerunners in the out-sourcing business in Indonesia.

Office address

Graha AOS, Jalan Raya Panjang No 69 Jakarta Barat

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