complaint centre

PT Internet Keluarga Indonesia

Rp600,000 - 2,880,798/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

21-35 years old

Male only

Skills

Customer Service

Problem Solving

Customer Relationship Management

Communication Skills

Job Benefits

Career Path

THR

Work Insurance

This job post is managed by

Internet keluarga Indonesia

Job description for complaint centre at PT Internet Keluarga Indonesia

Job Description (Tugas & Tanggung Jawab)

Penerimaan Komplain & Interaksi Pelanggan

Menerima semua interaksi pelanggan melalui:

WhatsApp
Telepon
Aplikasi MyIK
Media digital lainnya

Menyambut pelanggan dengan standar komunikasi VELOX:

Cepat
Ramah
Empatik
Bersedia Kerja dengan sistem SHIFT (3 Shift per hari @8jam/shift

Identifikasi & Klasifikasi Masalah

Menggali informasi dari pelanggan:

Jenis gangguan
Lokasi
Kronologi

Mengklasifikasikan masalah:

Teknis ringan / berat
Administratif
Billing
Urgent / non-urgent

PT Internet Keluarga Indonesia

11 - 50 employees

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