Job description for Collection Staff at PT INDOGAL AGRO TRADING
About the Role!
We are looking for a Collection Staff who is responsible for conducting field collection activities, following up with customers with overdue payments, and supporting the company in maintaining effective collection processes.
Key Responsibilities:
- Conduct field visits to customers’ homes, workplaces, or business locations to follow up on overdue payments.
- Visit customers who are difficult to reach through telephone or other communication channels.
- Deliver official collection letters, warning letters, and other required documents directly to customers.
- Conduct skip tracing to locate customers who have moved or cannot be reached at their registered address.
- Follow up on customers’ payment commitments and provide updates on collection progress.
- Maintain accurate records of field visits, customer information, and collection activities.
- Prepare daily, weekly, and monthly collection reports.
- Coordinate with internal teams regarding collection status and customer follow-up.
- Perform other duties related to collection activities as assigned by the supervisor.
Requirements:
- Minimum Diploma (D3) from any major.
- Previous experience in collection, field collection, debt collection, credit, or related roles is preferred.
- Willing to conduct frequent field visits.
- Good communication and negotiation skills.
- Able to communicate effectively with customers in a professional manner.
- Strong persistence, discipline, and responsibility in following up on outstanding payments.
- Familiar with the local area and able to locate customer addresses.
- Able to operate basic Microsoft Office applications and prepare reports.
- Possess a valid driving license (SIM C) and have a personal motorcycle is preferred.
- Willing to be assigned to field locations according to business needs.
