Job description for Club Fitness Manager at PT AMERTA JIWA INDONESIA
Primary Job Role :
The Club Manager at GRID Fitness Hub is responsible for overseeing all strategic and operational aspects of the fitness center, ensuring optimal performance across sales, marketing, operations, fitness classes, member services, events, and corporate partnerships. This role leads the overall management of the club, providing guidance to department heads and teams to achieve business objectives while maintaining high-quality service standards and member satisfaction.
Business Unit Location :
1. GRID Fitness Hub, Carstenzs Mall – Gading Serpong
Responsibilities :
1. Provide strategic oversight of all club operations, including sales, marketing, fitness classes, cleaning, events, and corporate partnerships.
2. Lead and manage department heads (Sales, Fitness, GX, Customer Service, Gym Attendants) to ensure cohesive execution of goals.
3. Develop and implement strategies to increase revenue, membership acquisition, and retention.
4. Oversee marketing campaigns, promotional programs, and corporate partnership initiatives.
5. Ensure smooth delivery and scheduling of fitness classes, personal training programs, and wellness events.
6. Monitor facility cleanliness, safety, maintenance, and overall operational standards.
7. Manage member complaints and feedback professionally, ensuring timely resolution and improved member experience.
8. Identify opportunities for operational improvements, new services, and innovative programs.
9. Develop and enforce policies, SOPs, and quality standards across all club operations.
10. Coordinate cross-functional initiatives and maintain alignment between departments.
11. Analyze club performance metrics, KPIs, and financial reports; report to General Manager and Board of Directors.
12. Represent the club in corporate, community, and promotional events to enhance brand visibility.
Key Task :
1. Strategically oversee all departments to ensure alignment with business objectives and operational excellence.
2. Review and optimize sales strategies, revenue streams, and membership programs.
3. Plan and monitor marketing campaigns and promotional activities to attract new members and retain existing members.
4. Ensure effective scheduling and execution of fitness classes, personal training, and wellness programs.
5. Monitor and maintain high standards of cleanliness, safety, and facility maintenance.
6. Lead resolution of member complaints, escalations, and feedback to ensure satisfaction and service quality.
7. Conduct regular cross-departmental meetings and performance reviews with team leaders.
8. Identify and implement operational improvements, innovative services, and new revenue opportunities.
9. Develop and maintain corporate partnerships and community relations to enhance club visibility and growth.
10. Prepare and present detailed performance reports, financial summaries, and KPI updates to senior management.
11. Drive initiatives for staff development, motivation, and alignment with company culture and values.
12. Oversee event planning, execution, and evaluation to enhance member engagement and club reputation
