Cloud Support (L1)

Pt. Era Awan Digital (eranyacloud)

Rp3,000,000 - 4,000,000/Month

Computer & Software Technical Support Engineer

Full-Time · Hybrid

Minimum Senior/Vocational High School

Less than a year of experience

This job post is managed by

Resti Meidianti

Premium Employer

Job Requirements

Hybrid

Less than a year of experience

Minimum Senior/Vocational High School

Male only

Skills

Help Desk Support

Cloud Computing

Linux

Windows Server Administration

Data Infrastructure

Job Benefits

Health Insurance

THR

Training/Certification

Remote work options

Team-building events

Career Path

Work Insurance

Job description for Cloud Support (L1) at Pt. Era Awan Digital (eranyacloud)

Eranyacloud is a cloud service provider by PT Era Awan Digital, established in 2020, and is a subsidiary of PT Era Digital Media Tbk. Eranyacloud are eager to bring you a new cloud platform to Indonesia. And we’re excited to give you a whole new experience in your Cloud business. Faster, easier, and fully automated.

Role Description

This is a full-time, shift-based role for an L1 Cloud Support Specialist, 24x7. The role involves providing technical and customer support, troubleshooting issues, and ensuring smooth client communication. The L1 Cloud Support Specialist will utilize analytical skills to address challenges and enhance cloud business operations.

Qualifications

Fresh graduate or 1 year of experience in technical support ( Experience in the cloud industry would be a plus).
Bachelor’s degree in computer science or information technology.
Previous work experience in technical support in the same field or same business.
Fundamentals of virtualization and cloud services.
Fundamentals of various operating systems (Windows Server, Linux)
Fundamentals of databases, web services, and API.
Excellent communication skills.
Experience in Customer Support and Troubleshooting.
Capability to handle technical issues remotely.
Problem-solving abilities and attention to detail.
Knowledge of cloud computing principles.

Interview process

Pt. Era Awan Digital (eranyacloud)

Information Technology and Services

11 - 50 employees

Eranyacloud is a cloud service provider by PT Era Awan Digital established in 2020, and is a subsidiary of PT Era Digital Media Tbk, a value added services company that have been working together with a lot of telecommunication providers in Indonesia.

Collaborating with multiple platforms in a Tier 4 Data Center, you hold the control of how you want your cloud business to be and we ensure the safety of your business without any mechanical failure.

We at Eranyacloud are eager to bring you a new cloud platform to Indonesia. Offering you a complete solution from bare metal to billing. And we’re excited to give you a whole new experience in your Cloud business. Faster, easier, and fully automated.

Office address

Jl Cikini Raya no 72 Menteng Jakarta Pusat

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