Job description for Cloud Support 24x7 at Pt. Era Awan Digital (eranyacloud)
Placement: Jogjakarta
Role Description
This is a full-time role for an L1 Cloud Support 24x7 at Eranyacloud. The role involves providing technical and customer support, troubleshooting issues, and ensuring smooth client communication. The L1 Cloud Support Specialist will utilize analytical skills to address challenges and enhance the cloud business operations.
Qualifications
- Fresh graduate or Min 1 year experience as Technical support ( Experience in the cloud industry would be a plus)
- Bachelor’s degree in computer science or information technology.
- Previous work experience as a technical support in the same experience or same business.
- Fundamental of virtualization and cloud services.
- Fundamental of various operating systems (Windows Server, Linux, Virtual Appliance).
- Fundamental of Database, web services, and API.
- Fundamental of remote access systems such as SSH, Remote Desktop, Anydesk, etc.
- Fundamental of email server, DNS, DHCP flow.
- Excellent communication skills.
- Good interpersonal skills.Analytical Skills and Technical Support expertise
- Experience in Customer Support and Troubleshooting
- Capability to handle technical issues remotely
- Problem-solving abilities and attention to detail
- Knowledge of cloud computing principles
