Job description for Client Support Associate at PT Alto Network
Job Description
- Give response for any inquiries/questions within agreed SLA
- Provide correct and clear information to other parties during escalation process
- Regularly provide incident progress update to impacted Client/Member
- Create ticket Ivanti and correctly input the details needed
- Consistently update progress status Ivanti ticket within agreed SLA
- Provide incident report
- Monitor H2H, Event 610 dan SAF in ADAMA
- Establish and maintain active and constructive relationships with other divisions
- Establish and maintain active and constructive relationships with Service Operation Team
- Risk/Findings audit to be fulfilled
- Ensure staff are informed and trained to support good corporate governance in their specific areas of work
Qualifications
- General IT Knowledge
- Payment Message Standard Messaging (ISO 8583/ ISO 20022)
- Monitoring Application
- TCP/IP
- Online Transaction
- Switching Operation Process
Non-technical
- Complaint Handling
- Switching Application
- Monitoring Application
- Ticketing System
Technical
- Basic Network Command
