Client Success Executive
Must have skills
Job description for Client Success Executive at Red Dot Payment Pte Ltd
· Work closely with our merchants and internal teams to ensure seamless execution of merchant onboarding
· Responsible for maintaining and updating of merchant data and prioritization using Excel, Google Sheets and other software (Trello/FreshDesk)
· Execute daily support operations including responding to inquiries and following up with merchants
· Maintain database including data entry and report generating
· Other ad-hoc duties as assigned
Requirements:
· NITEC/Diploma qualification with relevant administrative or support experience
· Proficient in MS Office (especially Excel) and other applications and tools such as Google Sheets
· Able to handle sensitive and confidential matters professionally
· Detail-oriented, organized and able to prioritise tasks accordingly
· Good time management and communication skills
· Customer-service mindset with ability to manage expectations, as well as communicate goals and objectives with merchants and internal teams
About the company
We are a payment gateway/solutions company founded in Singapore and have footprints in various countries such as Indonesia, Thailand, Australia and more to come. We are now a part of PayU - a leading financial services provider in global growth markets, with operations in Asia, Central and Eastern Europe, Latin America, the Middle East and Africa.
Our mission is to provide solutions to our clients' online payment needs. Designing a Payment technology system around a solid understanding of our clients' specific business process is one of our core competencies. We believe that the people in our team is the core of the company. Join us as we expand our headcount and capability to grow our business.
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