Job description for Client Success & Partner Enablement at Prieds ( PT Solusi Kebutuhan Teknologi)
About the Role
We are looking for a Customer Success & Partner Enablement professional to support our clients after go-live, strengthen partner implementation capabilities, and ensure implementation knowledge is properly documented and transferred internally. This is a hybrid functional and customer-facing role. You will work closely with clients, implementation partners, Project Managers, Product Managers, and Engineering teams to resolve day-to-day issues, provide user training, maintain documentation, and support light implementation activities.
Key Responsibilities:
- Provide customer support after go-live and help resolve day-to-day WMS issues.
- Assist with user training, onboarding, and basic implementation activities.
- Support basic data migration and master data validation.
- Troubleshoot customer issues and coordinate escalation to Product or Engineering when required.
- Maintain client handover documents, SOPs, FAQs, and knowledge base.
- Support implementation partners and ensure they follow company implementation standards.
- Work closely with Customer, Project, Product, and Engineering teams.
- Maintain implementation, training, migration, go-live, and handover checklists.
- Collect implementation feedback from partners and identify recurring challenges.
- Build and maintain knowledge resources to help partners become more self-sufficient.
Requirements
Urgent / Must Have:
- Strong understanding of WMS and warehouse operations, including inbound, putaway, picking, packing, stock transfer, and inventory control.
- Strong troubleshooting and customer communication skills — able to investigate issues, identify the initial root cause, explain solutions clearly, and manage escalation when needed.
Other Requirements:
- 1–3 years of experience in WMS, ERP, SaaS, Application Support, Customer Success, Business Analyst, or Functional Consultant roles.
- Good understanding of inventory and operational processes.
- Comfortable using Excel/Google Sheets for data checking and basic migration.
- Good documentation and organizational skills.
- Proactive, detail-oriented, and customer-focused.
- Able to communicate effectively with both business users and technical teams.
