Job description for Client Service Manager (Indonesia) at Arches
WHO WE ARE
Arches bridges the gap between Asian experts and clients by connecting leading firms – strategy consultancies, private equity, and hedge funds – with industry specialists for tasks like due diligence and market research.
Our diverse team is based in Tokyo, Shanghai, and Ho Chi Minh City. Despite a challenging fundraising environment in 2023, Arches secured $3 million, bringing our total funding to $6 million. This impressive backing includes VCs, corporate giants (SMBC), and angel investors like Bain Cap Japan's MD, the former head of BCG Japan, and hedge fund managers.
INDUSTRY OVERVIEW
Expert Network Services (ENS) is an industry that offers Clients access to insights from various fields through a network of Experts. Its market was valued at USD 2.28 billion in 2023 and is expected to grow to USD 6.12 billion by 2028.
Arches, a leading Asian knowledge-sharing service, boasts 250+ partners, 80,000+ experts, and 10,000+ interviews. We're doubling our team in 2024 for a reach!
ROLE OVERVIEW
Are you a passionate startup enthusiast who thrives in a fast-paced environment? As a Client Service Manager at Arches, you'll bridge clients ly with APAC's leading experts, delivering strategic insights that fuel impactful decisions.
WHAT YOU’LL DO
Growing Client Portfolio
- Working closely with the Sales Department to proactively activate clients in our company database.
Delivering Expert Matching Service
- Understanding client needs within the consulting and investment landscape, ensuring Arches delivers exceptional service at every stage.
- Handle all client request aspects, from project scope adjustments to profit and loss management, expert scheduling, follow-ups, and new project intake.
- Stay informed and adhere to any bespoke compliance protocols our clients require, fostering a trusted and secure environment for all.
- Proactively collaborate with colleagues across time zones to ensure smooth handoffs for critical client requests.
Team Management and Corporate tasks
Embrace a role where leadership meets action, driving projects to new heights and shaping a culture of success to achieve business goals.
- Lead & Motivate – Spearhead project teams with infectious motivation, guiding them to exceed their goals.
- Connect & Grow – Engage in daily catch-ups and monthly deep dives with team members, fostering growth and cohesion.
- Guide & Improve – Provide timely, constructive feedback, nurturing team development and excellence
- Actively engaging in building a positive working environment, promoting company values and culture, and supporting company growth.
- WHAT WE NEED:
- Education – Bachelor's or Master's degree in Business, Economics, or a related field, demonstrating a solid foundation in business principles.
- Language Proficiency – Exceptional command of Thai, coupled with a high level of English proficiency.
- Advanced Professional Communication – Skilled at condensing complex information into clear emails while maintaining impeccable customer service, even under pressure. This ensures seamless project transitions through effective communication across all levels (consultants, experts, clients, and internal teams).
- Professional Expertise – Experience managing client relationships within consulting firms or expert network industry.
- Result Orientation – KPI-driven and data-driven approach fueled by a hunger for growth and a relentless sense of urgency.
- Growth Mindset – Highly adaptable and a continuous learner with a curious and open mind.
- Attention to detail – Strong ability to manage complex communication threads and schedules between clients and experts.
- Working at the Vietnam Office for Initial Training (2-3 Months) – This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.
WHAT WE OFFER:
At Arches, we believe in clear communication about your benefits, actively improving with your feedback, and providing accessible HR support.
Here Are Some Of What To Expect:
Salary & Allowances
- Compensation & Benefits: Competitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
- Quarterly performance bonuses.
- 13th month salary.
- Paid Leave – 14 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
- Insurance – Private medical insurance (including dental)
- Relocation Support – Provision of flight to Vietnam, VISA & work permits, and accommodation.
- Self-learning budget – Up to $1500 per year.
Career Growth
- Rapid career advancement - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
- Build a high-caliber network – This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You'll collaborate with and learn from the best, fostering valuable connections to propel your career forward.
Engagement
- We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well-being through sports clubs (badminton, golf, football, etc.)
- Flexible work arrangements.
At Arches, your dedication, talent, and drive matter most. We're a dynamic, team at the intersection of management consulting and expert matching. We empower you to grow alongside us in a meritocratic environment—no waiting for promotions, just opportunities to take the wheel.
Apply here: hrmos.co/pages/arches-global/jobs/Indo_PM_202402/apply
