Job description for Client Relationship Officer at PT Esha Parama Technology
REQUIREMENTS
- Minimum 2 years of experience in Sales, Account Executive, Relationship Management, or Marketing
- Experience in Staffing/Recruitment Services or the Technology Industry is preferred, but not mandatory
- Excellent communication and interpersonal skills
- Positive attitude, professional, and good personality
- Ability to work independently as well as collaboratively in a fast-paced environment
- Immediate joiners are preferred (a maximum 1-month notice period is acceptable).
RESPONSIBILITIES
- Assist the Business Development team in identifying and approaching potential clients through prospecting and telesales activities
- Schedule and coordinate meetings, presentations, and follow-up communications with key decision-makers
- Take detailed meeting notes and maintain accurate records of discussions and next steps
- Build and maintain strong, long-term relationships with clients through consistent communication and engagement activities
- Collect and document client feedback, requirements, and issues, then coordinate with the Business Development team for appropriate action
- Support cross-selling and upselling efforts to enhance client satisfaction and increase business opportunities
- Represent PT Esha Parama Teknologi professionally and positively during all client interactions and meetings
- Maintain and promote a strong corporate image to both prospective and existing clients
- Coordinate with internal departments (Business Development, Recruitment, HR, and Finance) to ensure smooth service delivery that meets or exceeds client expectations.
