Job description for Client Relation Officer at Batik Wolter
What We're Looking For:
Individuals who is comfortable meeting new people and building close relations with clients; treating them well genuinely and able to initiate lively interactions (telling jokes, witty remarks, etc).
Responsibilities
- Able to connect with clients, creating engaging and enjoyable interactions that make clients feel comfortable and at ease.
- Skilled in small talk, finding conversation topics, and being sociable.
- Able to keep up with high-profile clients: officials, public figures, entrepreneurs, managerial level executives; able to match their interaction style (updated with current trends and news).
- Able to identify clients' needs and provide the best advice/solutions for them; acting as a consultant rather than just a store salesperson.
- Able to build and maintain genuine/sincere relationships with clients, to the point of being considered a friend by clients.
- Striving to achieve monthly sales targets.
- Organized in handling administrative tasks related to client follow-ups, clients' order details, and after-sales service.
- Assisting and participating in activities that support the business operations and development of Batik Wolter.
Requirements:
- Bachelor’s degree (S1) from any major.
- Strong communication and interpersonal skills.
- Confident in both Indonesian and basic English communication (written & verbal).
- Strong attention to detail, well-organized, and able to manage time effectively.
- Proactive, responsive, and capable of problem-solving in client-facing situations.
- Comfortable working in a target-driven and fast-paced environment.
- Able to adapt communication style based on different client profiles (Must be able to remember clients' backgrounds and preferences).
- Proficient in basic computer operations, including Microsoft Word, Excel, and Google Spreadsheet.
- Understanding of client management, product knowledge, and basic negotiation skills.
- Prior experience in client relations, sales, or hospitality, as well as interest in fashion/lifestyle industry, will be an advantage.
