Chief Concierge & Tenant Relation

PT MULIA HASTU GEMILANG

Company prefers not to disclose

Building & Real Estate Other Property Management Positions

Full-Time · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

This job was closed

Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

Female only

Skills

Vendor Management

Customer Relations

Teamwork

Complaints Handling

Hospitality Management

English Language

Property Management

Event Management

Job Benefits

Work Insurance

Meal Allowance

Health Insurance

Near Public Transport

THR

This job post is managed by

Regent Residences Jakarta

Job description for Chief Concierge & Tenant Relation at PT MULIA HASTU GEMILANG

Position Overview

The Chief Concierge & Tenant Relation is responsible for leading and elevating the overall tenant experience within Regent Residences by delivering personalized, high-touch services aligned with ultra-luxury hospitality standards. This role oversees concierge operations, tenant relations, and service coordination while acting as the primary liaison between residents, building management, and external service providers.

Chief Concierge & Tenant Relation – Candidate Profile

• 5–10 years in luxury hospitality / branded residences.

• Currently in managerial role (Concierge / Guest Relations / Residence).

• Proven experience handling VIP / high-profile clients.

• Strong leadership of concierge & service teams.

• Experienced in handover unit & fit-out coordination.

• Excellent English communication & executive presence.

• Polished, discreet, and service-driven personality.

Key Responsibilities

• Lead Concierge, Bellman & Chauffeur Services.

• Manage Tenant Requests & Service Excellence.

• Handle Unit Handover & Fit-Out Coordination.

• Oversee VIP Tenant Experience & Complaint Resolution.

• Coordinate Events & Premium Services.

Technical Skills

• Familiar with property management systems (PMS), work order systems, and reporting tools.

• Proficient in Microsoft Office (Excel, Word, PowerPoint).

• Strong reporting and analytical skills.

PT MULIA HASTU GEMILANG

11 - 50 employees

Regent Residences is a luxury residential development by KG Global Developments managed by Regent Hotels & Resorts under Intercontinental Hotels Group

Office address

Mangkuluhur City - Apartment Regent Residences. Jl Jend Gatot Subroto Kav 1-3. Karet Semanggi, Setiabudi. Jakarta Selatan

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