Job description for Captain at PT. Good Rupa Group
We are looking for an experienced and confident Floor Captain to lead daily front-of-house operations. The Floor Captain will supervise service staff, ensure excellent guest experiences, and maintain service standards throughout operating hours.
Responsibilities:
Supervise and coordinate floor service staff during shifts
Ensure service standards and procedures are followed consistently
Greet and assist guests, handling requests and complaints professionally
Assign tables and manage staff sections
Coordinate with the kitchen and bar to ensure smooth service flow
Train, guide, and support service staff
Monitor cleanliness and presentation of the dining area
Assist with opening and closing procedures
Qualifications:
Previous experience as a Floor Captain, Supervisor, or Senior Waiter/Waitress
Strong leadership and communication skills
Excellent customer service skills
Willing to work shifts, weekends, and public holidays
Able to work in a fast-paced environment
Well-groomed, confident, and responsible
Good English communication skills are an advantage
Benefits:
Competitive salary
Service charge (if applicable)
BPJS Health & Employment Insurance
Supportive work environment
Career growth opportunities
