Job description for Call Center at PT Intrias Mandiri Sejati
Qualifications
- Experience Call Center/Customer Service (Email/Livechat)
- Previous work experience in banking or customer service is preferred.
- Active English proficiency, both spoken and written.
- Willing to work on a shifting schedule including nights, weekends, and holidays.
Job Description
- Handle inbound and outbound calls to provide accurate information and solutions to customers.
- Record and update customer data accurately in the company system.
- Maintain service quality with a professional, empathetic, and friendly attitude.
- Support achievement of service targets and customer satisfaction according to company standards.
