Job description for Call Center Trainer at Arbeit Indonesia
Call Center Trainer:
c
- D3/S1 minimum education
- Experience as a trainer/educator/teacher for at least 3 years
- Experience in insurance industry is an advantage
- Has excellent communication & interpersonal skills
- Good motivational skills
- Solid time management skill
- Ability to multitask and successfully operate in a fast paced, team environment
Roles & Reponsibilities:
ü Develop & design effective training programs for all call center agents
ü Maintain active involvement with call center sales team to monitor phone calls and provide constructive feedback to optimize performance of agents
o Create and implement morale boosters activities within the call center
o Coach agent and track performance of agents (together with the team leader)
ü Liaise with sales team leaders & QAs to determine training needs & create suitable programs for the needs
ü Ensure all training needs are being performed and met to a suitable standard in order to achieve goals
ü Development assessment tools/mechanism to determine the effectiveness of the training programs
Glints Safety Tips
Don't provide your bank or credit card details when applying for jobs. Legitimate employers and hiring managers do not require an application fee or expect you to pay for training.
Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465