Job description for Cafe Manager at Bakoel Koffie
Qualifications :
- Minimum Diploma degree from a reputable university in Business Management, Hospitality Management, Food Technology, Food Science, Culinary Arts, Nutrition, or a related field.
- Minimum of 5 years of experience as a Cafe Manager, Restaurant Manager, Outlet Manager, or in a similar position within the Food & Beverage (F&B) industry.
- Strong ability to manage overall outlet operations effectively and efficiently.
- Demonstrated leadership skills with the ability to lead, develop, coach, and motivate teams.
- Solid understanding of sales management, Profit & Loss (P&L), food cost, beverage cost, and overall operational cost control.
- Strong knowledge of customer service excellence and the ability to enhance customer satisfaction.
- Good understanding of Standard Operating Procedures (SOPs), food safety, sanitation, and product quality standards.
- Strong analytical, problem-solving, communication, and decision-making skills.
- Ability to work under pressure, results-oriented, with high integrity and discipline.
- Proficient in Point of Sale (POS) systems, Microsoft Office, and operational and sales reporting.
Responsibilities :
- Oversee the overall operations of BAKOEL KOFFIE outlets to ensure efficient, effective, and company-standard operations.
- Ensure sales targets, profitability, and outlet productivity are consistently achieved.
- Maintain high standards of product quality, customer service, cleanliness, and overall outlet ambiance.
- Lead, supervise, evaluate, and develop the performance of the entire outlet team.
- Ensure consistent implementation of Standard Operating Procedures (SOPs), food safety standards, and company policies.
- Monitor and control food cost, beverage cost, labor cost, and other operational expenses in line with company targets.
- Oversee inventory management, purchasing, raw material utilization, and company assets to ensure operational efficiency.
- Handle customer complaints professionally and ensure an exceptional customer experience.
- Collaborate with cross-functional departments to support smooth operations and the successful execution of company initiatives.
- Prepare operational, sales, and outlet performance reports, and provide recommendations for continuous improvement to management.
