Job description for Butler/Server (Domisili Bali) at Uluwatu Estate
Uluwatu Estate is a luxury private estate located on the magnificent cliffs of Uluwatu, Bali. We are committed to delivering an unforgettable stay experience by blending natural beauty with personalized five-star hospitality service standards.We are currently opening opportunities for dynamic, passionate, and detail-oriented hospitality professionals to join our team as Butler / Server.
Main Duties and Responsibilities
1. Personalized Butler ServiceWelcome guests warmly and professionally, in accordance with Uluwatu Estate's luxury hospitality standards. Handle the in-villa check-in and check-out process if required, including assisting with guest luggage handling.Serve as the main point of contact for guests to arrange internal and external activities (such as spa bookings, transportation, or tours). Anticipate and understand the specific needs and preferences of guests throughout their stay.
2. Food & Beverage Service Take guest food and beverage orders accurately, and have in-depth knowledge of the menu served. Serve food and beverages (breakfast, lunch, dinner, and snacks) with an elegant table setup standard. Prepare and serve non-alcoholic and basic alcoholic beverages (such as standard cocktails, coffee, or premium tea) upon request. Maintain the cleanliness and tidiness of the dining area, bar, and pantry before and after service.
3. Villa Care & Coordination Coordinate closely with the Housekeeping team to ensure guest rooms and public villa areas are always clean and tidy while guests are out. Report any damage to villa facilities to the Maintenance team for guest comfort.Ensure all logistical needs and guest amenities in the villa are always fully restocked.
Qualifications and Requirements Minimum
1. 2 years of experience in the same position (Butler, Server, or Captain) in a 5-star hotel, luxury resort, or exclusive villa.
2. Minimum education of Vocational High School in Tourism/Hospitality; Diploma (D1/D3) in Hospitality is preferred.
3. Must be fluent in Indonesian and English (spoken and written) to communicate with international guests.
4. Strong knowledge of luxury service standards, table manners, and basic knowledge of wine/cocktails.
5. Friendly, polite, and customer-oriented personality.
6. Flexible with working hours, including willingness to work on weekends, holidays, or on a shift system.
7. Clean, neat, and professional appearance (well-groomed).
