Job description for Business Operations Associate at Turnkey Group
Requirements (Must-Haves)
- Bachelor's degree in Business, Finance, Accounting, or related field (minimum GPA 3.2).
- 1–3 years of experience in business operations, client operations, account management, or operational support roles.
- Strong understanding of or willingness to learn contract documents (Terms & Conditions, Client Agreements, experience reviewing or maintaining compliance documents is a strong plus.
- Strong Excel/Google Sheets skills (lookups, pivot tables, conditional formulas) for analyzing and conversion data.
- High attention to detail - you don't tolerate messy numbers or unclear processes.
- Proven ability to take ownership: you don't just wait for instructions, you move things forward.
- Experience or comfort working cross-functionally with Product and Development teams, able to identify, report, and help verify bugs or workflow issues.
- Strong client-facing communication skills, able to handle client inquiries professionally and resolve operational issues.
- Ability to read data and turn it into clear reports/insights
- Comfortable in a fast-paced, deadline-driven environment with shifting priorities including certain holidays when operations require it.
- Willing to work on a shift-based schedule, including certain holidays when operations require it.
- Based in Indonesia; willing to relocate if required by business needs.
- Proficient in English, both written and verbal, for business and professional communication.
Nice-to-Haves
- Experience in brokerage, fintech, trading, or financial services.
- Experience handling commissions, rebates, incentives, or performance-based rewards.
- Familiarity with CRM systems or reporting/BI tools.
- Experience working directly with Product/Tech teams on feature feedback or QA/bug tracking.
- Basic understanding of compliance or legal review processes for client-facing documents.
- Experience preparing SOPs, operational guidelines, or process documentation.
