Job description for Business Operations & Growth Lead at PT. Bintang Jaya Unggul Sentosa
Job Salary: Base salary Rp4.5–5.5 million/month + sales commissions and renewal incentives.| Take Home Pay up to Rp7-Rp.10 Million or more.
Job Category: Operations
Qualification: Bachelor’s degree; proven project ownership and team coordination experience
Job Type: Full Time
Job Location: Pantai Indah Kapuk; North Jakarta with travel to accommodation locations in West Jakarta and future locations across Jakarta or Tangerang
Working Schedule: Monday–Friday, 10:00 AM–7:00 PM, and Saturday, 8:00 AM–3:00 PM. Flexibility is required to attend events and promotional activities in the evenings or on weekends, including hours aligned with mall operations, with schedule adjustments coordinated in advance. Outside scheduled hours, the role also requires online follow-up on sales inquiries and coordination of time-sensitive matters with clients, teachers, tenants, and other relevant parties, within agreed availability and response expectations.
Turn Ideas into Results
Gold Star Education is looking for a proactive, commercially minded professional to grow sales, lead people, and improve operations across education and accommodation services.
Reporting directly to the owner, you will supervise a small team, manage projects independently, and develop new products and services. We value someone who delivers results quickly while maintaining reliable processes and a positive experience for clients, students, parents, and teachers.
Your initial priorities will be to increase enrolments, improve class operations, and launch a new product or service.
Key Responsibilities:
- Drive sales and retention: Generate leads, approach prospective clients, deliver consultations and presentations, follow through to close sales, and utilize the customer database. Meet agreed targets and build lasting relationships that support renewals, referrals, and partnerships.
- Manage education operations: Coordinate classes, teacher assignments, schedules, and educational programs. Resolve issues promptly and ensure clear communication and smooth service delivery for students, parents, and teachers.
- Coordinate student support services: Guide clients through relevant IB and Cambridge education pathways and coordinate university applications, visa application support, and accommodation arrangements with students, families, and service partners.
- Oversee accommodation services: Coordinate inquiries, bookings or tenancies, occupancy efforts, daily operations, and service improvements to support customer satisfaction and business performance.
- Develop products and opportunities: Research market needs, improve existing offerings, build partnerships, and turn ideas into practical products or services. Take ownership from planning and launch through to performance review.
- Lead the team and improve efficiency: Delegate clearly, set priorities and deadlines, monitor progress, and support team development. Identify bottlenecks, simplify workflows, and establish SOPs that improve speed without compromising service quality.
- Monitor results and accountability: Track sales, renewals, project milestones, and operational performance. Provide concise updates to the owner, flag risks early, and resolve routine issues independently.
- Provide occasional teaching cover: Step in when an assigned teacher is unavailable or not ready to teach, covering subjects and student levels aligned with your capability.
Requirements:
- A bachelor’s degree in any discipline, including Business, Management, Marketing, Accounting, Finance, Commerce, Education, Mathematics, Science, or Engineering.
- Proven ability to independently manage projects, coordinate a team, and deliver results within agreed deadlines.
- Working knowledge of IB and Cambridge curricula, university admission processes, visa application procedures, and accommodation arrangements.
- Teaching or tutoring experience, with the confidence and capability to provide occasional class cover. Additional training will be provided.
- Strong sales, consultation, public speaking, and relationship-building skills, with confidence approaching prospective clients and taking ownership of sales targets.
- Excellent spoken and written English and professional communication with children, teenagers, parents, educators, clients, and business partners.
- High integrity, sound judgement, and personal accountability, with the ability to work reliably under minimal supervision.
- Ability to work effectively under pressure, manage multiple priorities, and act quickly while maintaining accuracy, clear communication, and service quality.
- Confidence using Excel or Google Sheets, Google Workspace, and AI tools to improve research, reporting, marketing, and operational efficiency.
- Willingness to work scheduled weekends and travel between relevant business locations.
- Commitment & Availability
This is a demanding, full-time role requiring strong ownership, responsiveness, and effective management of multiple priorities. Applicants must be willing to commit to a minimum two-year employment term. The successful candidate may not undertake other employment, part-time jobs, or freelance work during their tenure. These requirements, together with the applicable employment terms and termination provisions, will be set out in the employment agreement.
What We Offer:
- Performance-linked earnings: Base salary plus a one-time commission on personally generated sales and lower-rate incentives on eligible renewal revenue, according to the agreed incentive scheme. Your total earnings may exceed the advertised range depending on the sales and renewal revenue you generate.
- Direct collaboration with the owner and ownership of meaningful business projects.
- Practical training and guidance alongside your responsibilities.
- Opportunities to develop experience in team leadership, education services, accommodation operations, and product development.
Note:
Include a brief example of a sales result, project, or operational improvement you personally delivered on your CV with recent professional photo, explaining your contribution and the outcome.
