Job description for BRAND PROTECTION INVESTIGATOR at Telestar
Role Summary
The Digital Risk Investigator is responsible for analyzing online threats and producing standardized, measurable digital risk intelligence outputs using proprietary systems made available by the parent company solely for the purpose of delivering the contracted services.
All outputs are delivered to and consumed by the parent company outside Vietnam, and no part of the services is consumed within Vietnam. The role does not involve providing services directly to end customers.
Job Description
● Monitor and analyze online environments, including websites, domains, social media platforms, and online marketplaces, to identify potential digital threats
● Identify and investigate phishing activity, impersonation, counterfeit listings, trademark misuse, and other forms of online abuse
● Validate and classify identified threats based on defined criteria and internal guidelines
● Collect and document supporting evidence, including URLs, screenshots, and relevant technical indicators
● Record investigation findings and case details within internal systems
● Produce structured, consistent, and measurable investigation outputs for each identified case
● Escalate validated cases through defined workflows for further handling and action by the parent company outside Vietnam
● Ensure accuracy, consistency, and quality of investigation outputs in line with established standards
● Maintain awareness of evolving online fraud patterns, infringement trends, and digital threat methodologies
● Contribute to the continuous improvement of investigation processes and data quality
❖ Key Output
Structured and documented digital risk intelligence outputs, including validated threat cases, supporting evidence, and classification data, submitted through internal systems and constituting completed service deliverables provided to the parent company.
Requirement:
English: Intermediate level | Good communication
Majors: Intellectual Property, E-commerce, Digital Risk, Online Fraud Investigation, Languages, or other related disciplines. (Fresh graduates are welcome)
Preferred traits: detail-oriented, analytical, patient, and comfortable working with repetitive investigative tasks.
Working Details:
● Working Location: No. 207, Street 5, Lakeview, Binh Trung Ward, HCMC
● Working Hours: 13:00 – 22:00 (01 hour break)
● Salary: 8 mil - 10 mil (negotiable for experienced candidates)
● Training period: 06 weeks
● Employment type: Full-time | On-site
Other benefits:
● Annual salary review
● 15 annual leave days
● Vietnam public holidays + Christmas leave
● Weekly Happy Hour
● Full equipment provided for work (laptop and necessary tools)
● Full onboarding & training program
