Job description for Branch Supervisor at Liga Tennis
Qualifications
- Min. 2 years of proven success in a supervisory or managerial role (experience in sports, fitness, hospitality, or high-traffic retail is a significant plus).
- Min. Education Bachelor’s degree Economics/Business/Management/related field
- Advanced in English, Bahasa Indonesia
- Computer literate (google workspace and CRM system)
- Excellent communication, collaboration, delegation skills
- Outstanding organizational and leadership skills
- Experience in planning, budgeting and marketing
- Strong working knowledge of operational procedures
- Problem-solving aptitude, strong analytical and decision-making procedure
Key Responsibilities
1. Operational Excellence & Maintenance
- Daily Oversight: Ensure the facility is "member-ready" (cleanliness, equipment safety, and staff grooming) before opening, during the operations and before closing.
- Standard Operating Procedures (SOPs): Implement and audit SOPs for all departments to ensure consistency.
- Vendor Management: Oversee third-party contracts (security, cleaning, equipment repair) and collaborate with management to ensure quality and cost-efficiency.
2. Financial & Strategic Growth
- Revenue Generation: Drive membership sales, packages, or court bookings to meet and exceed monthly targets.
- Budget Control: Monitor P&L statements, manage petty cash (if any), and identify areas to reduce "leakage" (e.g., utility waste, overstaffing).
- Market Analysis: Conduct regular competitor analysis and adjust pricing or promotions to maintain a competitive edge.
3. Team Leadership & Development
- Performance Management: Set clear KPIs for staff; conduct monthly appraisals and provide constructive feedback.
- Training: Identify skill gaps and organize training sessions for customer service excellence and sales techniques.
- Culture Building: Foster a high-energy, positive work environment to minimize staff turnover.
4. Customer Experience & Community
- Retention: Develop programs or events (tournaments, community days) to increase member engagement and lower churn rates.
- Crisis Management: Resolve high-level member complaints and handle on-site incidents (injuries/theft) with professionalism.
- Reporting: Deliver weekly and monthly "Health of the Branch" reports to owners, focusing on conversion rates, retention, and EBITDA.
