Job description for Branch Manager at Spa Central Batam
1. Operational Management:
Supervising day-to-day activities, ensuring smooth operations, and maintaining the hotel's facilities.
2. Staff Management:
Recruiting, training, and managing staff, ensuring high levels of performance and service.
3. Financial Management:
Managing budgets, forecasting revenue, controlling expenses, and achieving financial targets.
4. Guest Satisfaction:
Ensuring guest satisfaction through quality service, addressing complaints, and resolving issues.
5. Marketing and Sales:
Implementing marketing strategies, attracting guests, and maximizing occupancy rates.
6. Compliance:
Ensuring compliance with health and safety regulations, industry standards, and licensing requirements.
7. Maintenance and Repairs:
Overseeing maintenance, repairs, and renovations to maintain the hotel's physical appearance and functionality.
8. Event and Conference Management:
Overseeing events and conferences, ensuring smooth execution and guest satisfaction.
9. Security:
Ensuring the safety and security of guests and staff.
10. Reporting and Analysis:
Preparing reports, analyzing performance metrics, and identifying areas for improvement.
11. Vendor and Supplier Management:
Liaising with vendors and suppliers to maintain hotel amenities and services.
