Job description for Bilingual Telemarketer at Diamond Bee
Telemarketer (B2B IT Event Project)
About Diamond Bee
Diamond Bee is a leading digital agency and modern demand generation company recognized by top global technology brands such as Microsoft, Dell, HPE, IBM, Lenovo, Cisco, SAP, Tech Data, NetApp, and many others. We have experienced rapid growth, expanding from 3 employees to over 60 employees in less than three years. During the pandemic, we successfully transformed our business model, strengthened our team, and launched new services to continue our growth journey.
Job Description
As a Telemarketer, you will play a key role in driving event attendance and engaging potential customers within the B2B IT industry.
Responsibilities :
- Identify potential prospects through telephone directories, databases, and provided lead lists.
- Contact customers and prospects using telephone systems, auto-dialers, and other telecommunications technologies.
- Invite prospects and customers to attend B2B IT events, seminars, and webinars related to servers, storage solutions, software, and other technology products.
- Deliver product knowledge and information about products, services, and event benefits using prepared scripts and communication guidelines.
- Maintain a proactive approach to prospect engagement and lead nurturing.
- Work toward achieving project targets and KPIs.
- Update and maintain customer databases as needed.
- Record and report call activities using Microsoft Excel.
- Conduct proactive follow-ups with prospects and customers to maximize event participation and project success.
Requirements :
- Minimum 1 year of experience in Telemarketing, Telesales, Customer Service, or a related field.
- Minimum educational qualification: Bachelor’s degree holders from any major are preferred
- Fluent in both Bahasa Indonesia and English, both spoken and written.
- Knowledge of IT products or the technology industry is an advantage.
- Proficient in Microsoft Office, particularly basic Microsoft Excel.
- Strong commitment to achieving targets and meeting project deadlines.
- Results-oriented with a strong drive to achieve performance goals.
- Excellent communication, persuasion, and objection-handling skills.
- Strong time-management, persistence, and prospect-management abilities.
- Disciplined, professional, and responsible.
- Must own a personal laptop.
Employment Details :
- Employment Type: Full-time
- Work Arrangement: Work From Office (WFO) Monday to Friday, 8:30 AM–5:30 PM
- Location: Naya Pramuka, Jl. Rawamangun No.59C, Rawasari, Central Jakarta, Indonesia
