Job description for Bellman - Melasti at PT. Bondar Loyo Management
Job Description
Supervisor: Front Office Manager,
Subordinate: none
A Hotel Driver / Bellman is responsible for creating a memorable experience by exceeding guests expectations with every interaction. Works in Front Office and provide guest assistance with valet, luggage, transportation, and miscellaneous needs.
Position Responsibilities
Provide our guests with excellent customer services from arrival to departure.
Greet guests with a warm welcome, anticipate and handle requests including parking cars and escorting guests to their rooms while assisting with luggage.
Offer guests directions and other information the area & property
Responds to guest needs and requests promptly and efficiently.
Transfer luggage and packages to and from rooms, loading areas, and vehicles.
Ability to explain features of guest room such as operation of television, telephone, radio, etc.
Transport guests via hotel van to local areas or arrange for adequate transportation.
Maintains hotel vehicle consisting of washing, cleaning, and fuelling.
Ensures front drive and lobby areas are in a clean and tidy manner. Includes, but is not limited to cleaning trash, seating areas, front doors, oil leaks, sidewalks, etc.
Follow all company and safety and security policies and procedures.
Maintain hotel guest confidentiality and proprietary information while protecting company
Ensure uniform and appearance is clean and professional.
Assist departments when needed to ensure world class service to guests.
Adhering to all company policies, procedures, and business ethic codes.
Attend meetings as required by management.
Perform any other duties as requested by management.
