Job description for Bellboy Canggu at Balinest Villas
Responsibilities:
* Welcome and assist guests in a friendly and professional manner.
* Handle guest check-in and check-out processes.
* Respond to guest inquiries, requests, and complaints.
* Manage reservations and update booking information.
* Provide information about the property, facilities, and surrounding area.
* Coordinate with Housekeeping, Maintenance, and other departments regarding guest needs.
* Monitor room availability and ensure accurate booking records.
* Handle payments and basic Front Office administration.
* Maintain good communication with guests through WhatsApp and other communication channels.
* Ensure a smooth and positive guest experience throughout their stay.
* Prepare daily reports and handover information when required.
* Follow company SOPs and service standards.
Requirements:
* Previous experience in Front Office, hotel, villa, or hospitality is preferred.
* Good communication and interpersonal skills.
* Friendly, professional, and guest-oriented attitude.
* Able to handle guest complaints and solve problems effectively.
* Good English communication skills.
* Able to work independently and as part of a team.
* Willing to work on-site and according to operational requirements.
